Promise
60-day results guarantee
Copper peptides work with the natural hair cycle — consistency matters more than any single wash. Use the full SXE ritual daily for 60 days. If you're not satisfied with how your scalp and hair look and feel, we'll refund your first order in full.
What's covered
Your first order of any SXE product — Gift Box, Shampoo, Conditioner or Scalp Serum — is covered by our 60-day guarantee.
This applies to one-time purchases and to your first subscription shipment. Subsequent refills are covered by our standard 30-day return policy.
How to qualify
Use the ritual as directed for at least 60 days:
- Cleanse with the Peptide Shampoo 3–4 times per week to keep the scalp balanced.
- Follow with the Peptide Conditioner on cleanse days for cuticle support and elasticity.
- Apply the Scalp Serum daily to a clean, towel-dried scalp — this is the leave-on step where GHK-Cu and AHK-Cu do most of their work.
We recommend taking a "before" photo when you start so you can compare honestly at the 60-day mark.
How to claim
Email shop@hellosxe.au within 75 days of your original delivery date with your order number and a short note on your experience.
We'll process your refund within 5–7 business days. You don't need to return any remaining product — keep it, gift it, or bin it.